Refund policy
Return and Refund Policy
To initiate a return, please contact us at: auralisestore@gmail.com. Please note that the return address will be communicated to you after the return is accepted.
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned without a prior return request will not be accepted.
You can always contact us for any return-related questions at auralisestore@gmail.com.
Return shipping costs are the responsibility of the customer, unless the item is defective or an error was made on our part.
The return will be accepted if the item is damaged or differs from the item ordered. To do so, the customer has one day after receiving the order to submit a return request. After this deadline, the return request will not be considered.
Returns due to a change of mind will not be accepted.
Damages and Issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can assess the issue and resolve it. You have one (1) day after receiving your order to submit a return request.
Exceptions / Non-Returnable Items Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific item.
Unfortunately, we do not accept returns on sale items or gift cards.
Exchanges The fastest way to get what you want is to return the item you have (you have one day after receiving your item to request a return, which will be accepted under the store's defined criteria) and make a separate purchase for the new item if the return is accepted.
Refunds We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please keep in mind that your bank or credit card company may require additional time to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at auralisestore@gmail.com.
